Online Community FAQ
What is Virtual JCCPGH and why is it being introduced?
Virtual JCCPGH is a registration and engagement hub for all JCCPGH members. Through Virtual JCCPGH members are able to register for a wide variety of classes and activities and to review their account for current registrations. Virtual JCCPGH also provides members access to live and pre-recorded fitness sessions as well as other virtual content.
How can I be notified of new classes and upcoming events and programs?
- Follow us on Facebook at @jccpgh for all things JCC!
- We send out a comprehensive newsletter every week.
To sign up to receive the JCC’s weekly newsletter, please click HERE.
How do I sign up for a JCC membership?
Please visit jccpgh.org or call the JCC Membership Department and we would be happy to share the details of our available memberships and help you find the best fit for your needs.
Your Account
How do I create an account in Virtual JCCPGH?
How do I update my information in my Virtual JCCPGH account?
How to View Household Members
A household consists of 1 or 2 adults and their children ages 24 and under. Children over the age of 24 and grandparents or other relatives should have their own household. To remove someone from your household, please contact us by email or phone.
- Go to jccpgh.force.com and log in to your Virtual JCCPGH Account.
If you have not already done so, please create an account. (For help, see “How to Create an Account” on Virtual JCCPGH above.) - From the home tab, scroll down to “My Household”.
Any household members already in our system will display automatically. If someone in your household has a membership or has participated in JCCPGH programming, and they do not appear as part of your household, you may have duplicate accounts in our system, which can lead to incorrect pricing and access issues. If you think a family member is missing from your account, please contact us by email or phone to confirm.
How to Add Household Members to Your Account*
To add a family member to your account, click the 
icon in the top right corner of the “My Household” box.
*Please note that adding a contact to your account does not add that contact to your membership.
Please call our Membership Department.
Accessing Virtual Live and On Demand Classes
Please create your account (if you have not already done so) and access the Virtual JCCPGH tab several days before the event you wish to participate in, so we have time to help you work through any issues you experience.
For help, see “How to Create an Account” on Virtual JCCPGH, above, or contact us by email or phone.
- Go to the Virtual JCCPGH link and log in to your account.
- Click on the Virtual JCCPGH tab.
- Under “Upcoming” there are tiles representing each event, where you can view the name, description, date and time of the event. Note: You do not need to register for these events, as they are part of your JCC Membership.
- Once on the Zoom webpage, click on “Open Zoom Meetings”, then “Join with Computer Audio”. If you wish for the instructor and class to be able to see you during the class, click “Start Video”.
Viewing Previous Classes: Previous Recordings
Note: Recordings will be posted 1 business day following the date the event took place.
- Under “Previous Recordings” you will see a list of events and the dates they occurred.
- Click on the name of the event. You will be taken to the “Video” tab where you’ll find the video you can play at your convenience. Please note, the JCC of Greater Pittsburgh utilizes Zoom for virtual fitness classes.
Basic settings and systems needed in order to use Zoom:
- Internet Connection (Broadband wired or wireless) 3G or 4G/LTE
- An internal, external, or Bluetooth, microphone and speakers
- An internal or external webcam
- Required browsers: Chrome or Firefox. (Safari will not work with Zoom.)
- Zoom is available on the following mobile devices:
- Surface Pro 2 running Win 8.1
- Surface PRO 3 running Win 10
- iOS and Android devices
- Blackberry devices
For more information please visit: zoom.com
NOTE: If you are not able to view the virtual LIVE class Zoom video, please select Ctrl + Shift + r to refresh this page and resolve this issue. If this does not work, please email.
Register for Classes and Programs
Viewing Your Registrations
How can I view my class registrations?
To view your class registrations as well as view saved or favorited classes, navigate to jccpgh.force.org and sign in using your credentials. Once you are logged in click “My Registrations” in your homepage. On this screen, you will be able to view Active Enrollments, and the time, date, and attendees that are enrolled. To confirm your reservation, click on “Active Enrollments.” Then click “Your Name – Active Enrollments.”
A class I am interested in participating in is full or inactive, what now?
Due to high demand, some classes or experiences may be at capacity. In the event a class you are interested in is full, the ‘Enroll’ button will not be clickable. Please reach out by email if you have questions or concerns about a specific experience.
Payments
How can I save my payment method for future use?
Please reference How to Register
How do I pay with a check or credit card?
Currently, checks are not accepted for online registrations. Please reference our How to Register guide for information on adding a credit card and saving a preferred card to your account.
When will I be billed?
Billing occurs on the first business day of every month for membership and immediately after registration for course enrollments unless otherwise noted. A receipt can be emailed to your email address on file. Please reach out by email with billing inquiries.
I am a scholarship recipient and have questions regarding a registration.
To receive more information about our need based scholarship, please reach out to our Scholarship Administrator by email or phone.
For registration inquiries please contact us by email or phone.
My credit card information was compromised. How do I update it?
Troubleshooting
I forgot my username and/or password.
Your #JCCPGHVirtual username is the email address tied to your JCC membership.
If you forgot or are unsure of your username, please contact us by email or phone.
If you don’t remember your password, click “Forgot Password” on the #JCCPGHVirtual landing page and follow the instructions to reset your password.
Who can I contact with questions about #JCCPGHVirtual?
Please contact us by email.
My card was declined, now what?
For payment inquiries and troubleshooting, please call us.
I did not receive a receipt. Did my payment go through?
If you did not receive a receipt and do not see the class in question under “Active Enrollments,” please contact by email.
To confirm your reservation, click the view “My Registrations” tab.
To cancel a registration, please contact by email or phone.
If you have problems logging in, please email us.
Virtual Live Classes – Zoom Equipment Troubleshooting/Requirements
For Zoom Support, please click here.
Required browsers: Chrome or Firefox. (Safari will not work with Zoom.)
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